Frequently Asked Questions
How do I browse the shop?
When you browse through categories in the shop, products will be listed on the page. A product title, short description, the price will be shown there and if selected, an advertising discount and thumbnail picture. When you click on the product title in the product browsing view, the product detailed view appears.
In the product detailed view, you see the product title, detailed description, product options and detailed images. Here you can select product options, quantity etc. and add the product to your shopping cart.
Do the prices include V.A.T.?
No all of our prices are shown exclusive of VAT. however, when added to your basket you will see the price breakdown including and excluding VAT.
How much is the Carriage for your products?
We offer a full 48 Hour courier service that is just £7.99 per order (England & Wales, Lowland Scotland) and £18.99 per order (Scottish highlands & N.Ireland) also £18.99 per order (All Uk and Channel Iles inc I.O.W). Tracked means that your parcel can be tracked to your door. This represents speed and very good value for money. We no longer offer international carriage.
Are my credit card details safe?
YES, this site uses a payment gateway which means we do not see or hold any customer card details. All card information is held and processed from a secure server environment hosted and managed by our payment gateway. Note that our payment gateway is approved by all the major banks. In case of service issues, we will offer a secure alternative.
As with any online transaction, customers should always check to see if there is a padlock in the address or status bar of your browser. On this site, you will notice the padlock during the browsing of our site thus giving you peace of mind.
Is the shopping cart easy to use?
Our shopping cart is powered by the popular Prestashop system and is easy to use. Simply browse our shop using the Buy Now buttons to add items. Click basket to start the secure checkout process.
What about returns etc?
Please read our "Returns" page for more info on this.
Are the sizes accurate?
Every effort is made to keep sizes up to date but unfortunately, manufacturers can sometimes change specification without notifying ourselves. We will not be held responsible for any errors or omissions including sizes. The same can be said of the images they should not be used as a perfect representation of colour, as every monitor will display them differently never the less they are a useful guide. If you find a mistake in size or colour and you feel it is a major one, please let us know so that we can amend the details of the product as soon as possible.