Returning your product
We try our best to make sure you are a satisfied customer. If you have a problem with a product from this store then please contact us by mail or phone (01322 400142) so that we may help you.
Returns are only accepted if we are notified within fourteen days of receipt, this period exceeds our statutory obligations and will only be extended by specific arrangement. If you need to return a product then click on the link below to print out a returns form and a returns label. Please enclose the return form with your item and then attach the label to the parcel.
Click here to download a returns form
Click here to download a returns Label
If you are returning an unwanted item, and you have decided that for whatever reason, they are not for you, all you have to do is return the goods, unopened, in their original condition within 14 days of receipt of goods.
We understand that a Christmas present may not always be wanted. We hope that our Christmas returns policy means that the customer may purchase in confidence. Unwanted Christmas presents purchased from 15th November onwards can be returned until the 15th day of the new year (subject to the conditions above).
In case of enquiries please call us on 01322 400142.